Refund policy

Last updated: 6 August 2026. This policy applies to paid course enrolments and retainers invoiced by Project Cloud Digital. Website pricing is informational only; no payments are processed on this site.

Eligibility

Full refunds are available if you cancel in writing at least fourteen (14) days before the cohort start date and no custom materials have been prepared exclusively for your organisation.

Timeframe for requests

Refund requests must be emailed to contact@project-cloud.digital within the eligibility window, including your invoice number and cohort name.

Full and partial refunds

Cancellations between thirteen and seven days before start may receive a partial refund of fifty percent (50%) of tuition paid. After the cohort begins, tuition is generally non-refundable except where Project Cloud Digital cancels the programme.

Non-refundable items

Third-party venue fees (if separately itemised), completed private clinics, and Harbour Retainer periods already commenced are non-refundable.

Refund process and processing time

Approved refunds are processed within fourteen (14) Hong Kong business days after confirmation. We refund to the original payment method used on the invoice settlement unless otherwise agreed in writing.

Cancellation by Project Cloud Digital

If we cancel a cohort, you may transfer to a later date or receive a full refund of amounts paid for the cancelled seat.

Exceptions

We may consider compassionate exceptions (for example, documented medical emergencies) at our discretion. Such exceptions do not create a standing entitlement for other enrolments.

Contact for refunds

Phone: 85225621743 · Email: contact@project-cloud.digital · Address: Street: Unit 56 On King Building 54-56 Tsun Yip Street . Kowloon; City: Kwun Tong District; State/province/area: Hong Kong; Country: Hong Kong.